1 reviews | Active since Oct 2015
poor service by mtn
Hi. I have been a LOYAL mtn customer for a long time however for the last good few months I being having a lot of problems where I have airtime and I can't make calls as I told by mtn message reader that I have insufficient funds. At times whilst talking to my clients,sellers or anyone, I get a message that I have insufficient funds and the call cuts of which I then have to switch my cell off or phone mtn. I am losing a lot of business and MONEY as I use this cell for business most of the time.I surf the net to buy and sell eg.vehicles and etc. and I also belong and control a lot of community safety chats groups, where at times of emergency, I have to call members .Now there is also network problems & data problems when using *141*2#. I have lodge many complaints to mtn customer care or help desk which falls on deaf ears. I even went to 2 stores for help however the last store attendant did a sim swop, which did not help. For the last 2 days every call is giving me a problem,<br> . Yesterday 30/09/15 I phoned mtn help desk, a consultant finally admitted to this problem that mtn is experiencing. I requested to get management to provide feedback Or Answers of which I STILL await!!
Coverage
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike
Coverage
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike