1 reviews | Active since Jan 2011
Poor service by legal department
Returning to the country after 3 months away, I was notified that my account was suspended due to non payment. A made payment at MTN OR Tambo and the consultant informed me that the legal department would be notified and my line reconnect in 24hrs. 72hrs later and my line is still suspended. I contacted the call centre and I was told that they cannot assist and that when that the legal don't have any set time frame within which they resolve issues and that I would be contacted when someone felt like it. This is truly unacceptable!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team