POOR SERVICE, BREAKING PROMISES OR FALSE ADVERTISING?????

<p> </p> <p>On 1 March 2016 I upgraded my son's cell phone contract. At the time they had a special of 30GB free valid for a month. To date we have not received this. I have made numerous queries and it just seems that no one is doing anything about it.</p> <p>Ref nr. ********** 25 on 23/3</p> <p>Ref nr. REQ ********** </p> <p>Ref nr. ********** on 11/4</p> <p>Ref nr. ********** 51 on 18/4</p> <p>Ref nr. REQ ********** 46 on 20/4</p> <p>Ref nr. ********** 64 on 26/4</p> <p>Then I went into the store just to get another reference nr...</p> <p>Ref nr. ********** on 10/5</p> <p>This query started soon after I upgraded and I am still waiting and no 30GB..... will anything ever happen??? In the mean time I've had major surgery so now I can resume this battle.....</p>