POOR SERVICE

I started on the 8th of November to change my debit order details with MTN, they took days to respond, i then emailed again and same story waited again for another response , emails went back and forth. I then got a email on the 12th of December saying they will debit on the 7th of January as they were to late to take the december debit order i then responded saying that 7th January is fine, i emailed again asking them what amount would come off my account and todate no response. I then get suspended and now cannot phone out this is madness i have had my Mtn contract for the last 14 years and this is how i get treated, my kids all have Mtn numbers, my parents have mtn all beacuse of me and this what i get because mtn cannot respond to emails sent. This is the email i sent them today and the message they sent me via email

Good day I made arrangements for my debit order to go off on the 7th of January as MTN took forever to respond to my emails and never took the debit in december because of that. I emailed on the 12th Of December and todate no response. This is madness look at my trail of emails and how long it takes to respond. I cannot be with out my phone until the 7th. Please sort this out immediately as an arrangement was made i need this sorted today not in another 12 days time.

Y'ello. We've had to suspend your ability to make outgoing calls due to non-payment of your MTN account. Please pay R 1629.50 with MYMTN app or via ABSA, FNB or Standard Bank. Select MTN and use or 83761.... as your payment reference.

This is totally unacceptable

Regards

Angela