Poor service

Been waiting two weeks for my router after my order has been accepted. Called yesterday to follow up on the order as I was not getting a response on my email. I was then notified that they cancelled my order without even thinking of notifying me of the cancellation or the reason therefor. Still waiting for a response to emails sent to them, and they simply keep me on hold when trying to call. I'm not even an official customer yet and their service is already terrible.