Poor Service Band for MTN Contract Customer Users

I am not quite sure if MTN has taken measures to accommodate its customers during their dire times of COVID-19. Do they have a relief plan for customers who are contract package and are not able to meet their monthly payment due to the financial crisis that individuals have succumb to as results of Salary cut and job losses? I am a really frustrated customer who has not been able to meet my payment of R500,00 and I appealed to the Telecommunication Network that they can BLOCK my outgoing calls as a restriction for not meeting my end of the bargain since I'm experiencing a financial shortage, but rather give me ACCESS to my INCOME CALLs and TEXT MASSAGES so that I am able to in touch whiles I try to find means restoring my finances.

Now with them cutting off all my access, it's making it really difficult for me to have any means of communication. So I am pleading with the telecommunication network to reconsider the stricture of services they are giving to their contract customers.

Regards MTN User Customer