1 reviews | Active since Sept 2014
Poor service & bad attitude received at Mtn
On Saturday 6 February I visit the mtn store ( on the edgars side of the mall) to purchase a cover.<br> <br> On arrival there was no staff members on the floor of the shop. All staff members were attending to customers at the tills. When I requested assistance to pay a rude and arrogant gentleman by the name of Rehana Shaik came forward. He was very irritated, and proceeded to scan the item that was priced at R 199 on the shelf but reflected R279 on his screen. I brought it to his attention that marked price of the item was R199 but he insisted ( you want it) so pay the price of R 279. This is false advertising and is un acceptable !!!<br> <br> On further investigation it was established that there was a price increase but the staff failed to reprice their stock.<br> This is not my problem and as a paying customer I should pay what the item was advertised for.<br> This gentleman needs to be reprimanded and needs to attend a customer service training course asap! And anger management .<br> <br> <br>
Please accept of sincerest apology for the breakdown in service experienced and for the inconvenience caused.
We have now escalated the complaint directly to the Regional Manager and the manager of the store. We've requested that both matters being resolved and the managment team to contact you with feedback.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Please accept of sincerest apology for the breakdown in service experienced and for the inconvenience caused.
We have now escalated the complaint directly to the Regional Manager and the manager of the store. We've requested that both matters being resolved and the managment team to contact you with feedback.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
