Poor service, bad attitude

<p>I went to MTN Melrose Arch branch this morning to transfer a line that is registered in my name to my wife's name. I was then told that the line I want to transfer ownership is not registered in my name. I am using a passport so the lady said the passport number i provided is incorrect. Well I was suprised as I am 100% sure that the line is registered in my name. I bought the line sometime begining of Oct last year and registered it at Edgars store. It might be that the person who did the RICA did not capture the passport number correctly or something else. Which I do understand but what I did like was the attitude of the lady who helped me. I think her name is Keabetswe. She immediately raised her voice and chased me away.Yes thats the feeling I got is was chased away and told to sort this issue with Edgars. I asked if they can do anything to help but she just did want to listern to me again. I was told to call the callcentre. I phoned MTN call centre and was told that the branch must help me. But the branch cant even speak in a professional way to explain to me what the issue was. I went to Edgars and they said I must go back to MTN. I went back to MTN and the lady started again to be rude and I told not to be rude. Now her manager or team members where they and tried to explain to me the issue and I told then I do understand the issue but the approach was wrong in the first place. I am a customer , came asking for help and then attended by someone who is rude and who can easily raise her voice and make you feel useless and desparate. All I wanted to do was to change my line ownership and MTN chased me away. Edgars were very professional and explained to me what they can see and what they cant see. which was diferent from the service I recieved from MTN. I had to be open to the branch and told them that I am going to log a complain regarding the way you handled the matter and there was another lady maybe she is the supervisor or manager she gave me an attitude and said go ahead I will cover up for her. Meaning she will cover up for the lady who gave me poor service and had a bad attitude. I wasnt asking them not to follow process but to listern to my concern as a customer and explain to me in a professional way which I could understand.</p> <p>That being said I still want to know why a line I registered in my name is all of a sudden being said its not in my name? All the branch said is that the passport number is incorrect. Not even an option to verify what she typed and what I told her? Does this mean the rica agent didnt put the correct passport number? I still need MTN to investigate this further because I registered this line and been using it since Oct last year.</p> <p> </p> <p>If MTN cant help me then who will help me?</p> <p> </p>