Poor service!!!!

Dear Customer Service Team,

I am writing to express my disappointment and frustration with the upgrade process and the level of service I received from your contact center. On 04/02/2025, I initiated an upgrade, which included a new device and contract. I was assured that the process would take 5-7 working days to complete.

However, it has been 11 business days since the upgrade was initiated, and I have yet to receive my new device or have my new contract implemented. Today, I contacted your customer support team and was transferred to multiple representatives, none of whom could provide a resolution or clear guidance on the status of my upgrade.

Unfortunately, my call was eventually transferred to Sibusiso's extension, where it went to voicemail, and the call was disconnected. This experience has left me feeling frustrated and undervalued as a customer.

I would appreciate it if you could look into this matter urgently and provide me with an update on the status of my upgrade, including:

1. Expected delivery date of my new device 2. Implementation timeline for my new contract

Please ensure that my concerns are escalated to the relevant team, and I receive a prompt resolution.

My contact details are as follows:

Name: Shogan Naicker Concerns with Upgrade Process and Customer Support Experience : Mtn up grade ***