Poor Service

Good day,

Please be advised that I have been trying to get in contact with MTN since 11:30 in the morning. Your consultants are answering the phones putting my calls on mute.

I also spoke to Andy and the ref number for the call is *** and she did not do any security checks, she does not know what she is doing or know how to navigate your system.

I took the router with you last month and was advised to pay the pro-rata which I did and was also told that I will only make the payment on the 25th of June 2024. My router has been deactivated for two days now because I owe R250.00. I need someone to listen to the underwriting/sales call to hear what I was advised