POOR SERVICE AT MTN WOODLANDS

Lerato who works in MTN Woodlands really sucks when it comes to customer care, i went to Mtn woodlands on the 11 of May(Monday) applying for 120gig,Lerato made copies of my ID and told me that the turnaround time is 24 hours, she then said she will contact me, 2 days passed i contacted her i was told she is off, i waited for her thinking that she will call me on Friday, she didn't call no update, i went to Mtn woodlands on Tuesday the following week ooh Lady told me of the biometrics n her explanation was just not making sense since i have existing contacts with mtn, i then told myself that i will wait for her to call me, she never called i then decided to contact mtn menlyn, i spoke to Nelly who was nice n willing to assist, Nelly then requested me to send my ID which i did, Nelly kept on updating me until on Tuesday 26 may when she told me that i must contact mtn woodlands to drop the order, when i spoke to Lerato she was like and oooh sissy i was off, i was like kindly drop the order as I'm not interested anymore, Lerato told me something about ITC, i was no longer interested as she lacks customer care (she really need to be trained) after few hours Nelly from mtn menlyn informed me that my application was approved and that i must go fetch my router and simcard... I am really disappointed in Lerato, she is clueless with customer care..