1 reviews | Active since Oct 2014
Poor Service at MTN The Campus
I was left with no other option than to cancel the application ,I was forced to user MTN shop at the Campus but the response and service was very bad I kept sending follow up mails ,I will only receive a response after I have phoned them ,that is when they started processing the application, I was told that I will be having my devices and my number transferred to Dimension Data for Billing ,weekend passed nothing happened, Now I am being told that MTN is on strike ,I don't know what to say about such **** service, the call centre does now work ,you are put on hold ,and after that the call drops ,if there is anyone from MTN who can tell me if they are still in business or what ,this is unprofessional ,I logged a complain ,no one even contacted me ,I am stuck now as I am also seeing bad sentiments for Vodacom customers at the Campus ,where can we go ,no where ,<br> reference for the Complain is MTN REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
With regards to poor service at the MTN Campus and the processing of the application the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Please be advised that MTN is undergoing an Industrial Action that has been the cause of our disrupted services. We anticipate a resolution of the issues within the shortest period possible. I would like to extend my sincere apologies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
With regards to poor service at the MTN Campus and the processing of the application the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Please be advised that MTN is undergoing an Industrial Action that has been the cause of our disrupted services. We anticipate a resolution of the issues within the shortest period possible. I would like to extend my sincere apologies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***