Poor Service at MTN store Boardwalk Mall Richards Bay

I am writing to express my dissatisfaction with the service I received at the MTN cellphone store located at Boardwalk Mall Richards Bay on the 16th of January 2023 at approximately 16h:45.

I visited the store with the intention of completing a sim swap, and upon entering, I was informed by a staff member that I needed to wait for a gentleman named Sabelo, as he was the only person available to assist with sim swaps. Understanding that specific personnel handle certain tasks, I patiently waited for Sabelo to become available.

However, after waiting for approximately 15 minutes, Sabelo had not returned. Concerned about the delay, I approached another staff member to inquire about the expected wait time. To my surprise, the staff member responded with a lack of concern, stating that she had no idea when Sabelo would be back and that his lunch break had long since concluded.

I found this response to be highly unprofessional and disconcerting. As a customer, I believe it is reasonable to expect clear communication regarding wait times and service availability. The staff member's dismissive attitude and failure to provide any assistance led to a frustrating experience, and I ultimately left the store without receiving the service I initially sought.

I am writing this email to bring this matter to your attention and to express my disappointment with the service provided at the mentioned MTN store. I trust that MTN values its customers and strives to deliver a high standard of service. I hope that this issue can be addressed promptly to ensure a better experience for customers in the future.