Poor service at mtn
<p>I have been using my mtn prepaid SIM card for over 5 years now and about a month ago I unintentionally blocked my outgoing calls and I think I entered the wrong pin many times which led to my call barring being blocked. I contacted Mtn call centre on 173 a couple of time and they also couldn't help then I went to an mtn store in Menlyn and they told me to switch my phone off and to remove my SIM card for a couple of hours but still it didn't work then I was advised to perform a SIM swap which I did but even now I am still sitting with the same problem...I contacted mtn many times and with their 173 service number where you are not given an option to speak to a consultant.</p> <p> </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have tried to contact around 16:45 it went to voice mail please try dialing the code #330*0000# and send it will respond to you that all barrings have been deactivated and try making an outgoing call.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have tried to contact around 16:45 it went to voice mail please try dialing the code #330*0000# and send it will respond to you that all barrings have been deactivated and try making an outgoing call.
warm regards
mike
Complaints Management Team
Reference Number: ***3
I tried that code a couple of times and It gives me a message that there is a connection problem or an invalid MMI code and I was given passwords like 0000 and 1234 of which didn't work.
I tried that code a couple of times and It gives me a message that there is a connection problem or an invalid MMI code and I was given passwords like 0000 and 1234 of which didn't work.