poor service at MTN!!!!
<p>Bought a sim card to do a sim swap and been trying to do so since last month!!!! I have an LTE phone hence I wanted to do a sim swap. Did the mtn sms sim swap option like 10 times and i finally got an sms saying my sim swap is in progress and that was 2 weeks ago! I logged a complaint through the MTN website a week ago till today nobody has given me feedback. I called 173 now and they tell me my new sim card is old! I have never even used the card!!! And my sim swap still not done!!!!</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the new sim card should not be active for more than 30 days and airtime should not be loaded on it . The system shows that the new sim card was activated on ***0. Please contact our call centre on 173 where you will be asked security check questions and if they are passed, the sim swap will be processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the new sim card should not be active for more than 30 days and airtime should not be loaded on it . The system shows that the new sim card was activated on ***0. Please contact our call centre on 173 where you will be asked security check questions and if they are passed, the sim swap will be processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***