DF
Damian F

1 reviews | Active since Jul 2019

05 Jul 2019, 17:31

Poor service at Kim Park Branch

Today I visited your mtn shop in Kimberley, kim park branch. The door was shut and was bot yet 5pm. We entered thinking it could be for weather purposes, I waited to be assisted but everyone was just looking at me. I went over to the consultant and he bluntly told me "we're closed" not even considering to first find out what he can assist me with. A lady, named, Matshego escorted us out the branch without even making sure if I was assisted, very very poor service!

So firstly the branch was declared close before the end of business day and secondly the guy I spoke to and ms matshego could not even try to help me but just wanted me out of their branch! Very dissapointed! I'm a contract customer and always keeping the mtn brand high wherever I go.

As a loyal customer I would like this matter to be adressed as soon as possible.

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jul 2019, 12:49
Official
Good day

Thank you for your post.


Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.


Please note that I will send you an email for further correspondence as per our telephonic conversation.


We would like to assure you that we are actively working to improve our service levels.


Warm RegardsZenetta Portia ViljoenComplaints Management team