NK
Nomathamsanqa K
1 reviews | Active since May 2021
18 Aug 2021, 18:48
POOR SERVICE AT IT'S BEST!! Complaint Ref [#***] - Id No.***
Hi
Further to my email sent on the 29th of July 2021, I have not heard any feedback from your institution or even an acknowledgment of my email from you.
I only received an automated email which had advise that someone would make contact with me in the next 24 hours which should have been on the 29th but no one did.
Do you understand how you’re running my life?
I want the supporting documents used to open this account! I want Confirmation of Employment done with my employer because I’ve never had an account with MTN before! I want you guys to explain why you decided to forward my details to MBD when you have not even bothered to investigate my case.
I want you guys to you guys to make me understand what your work ethic is, Further to the last reference that I was given ***, I called again to find out what the feedback was but again the ***** department closed the query but there’s no reason that the consultants can see as to why.
I was then told the ***** department said the account is closed but when they go into that account the account is still open and active. So guess what they need to escalate again and I must wait 21 days again and was given this reference number #***.
What’s worse is the fact that you people don’t even care, how do you deal with your actual customers because the way I’ve been treated Is not even close to normal customer service and I’m not even your customer, I’m your customer because of your INCOMPETENCE.
You better recall this account from MBD and they must stop calling me about this issue because you have done nothing to help at all and you call yourself a reputable Institution.
I want this account closed with immediate effect!! I WILL REPEAT AGAIN I WANT THIS ACCOUNT CLOSED WITH IMMEDIATE EFFECT!!
I am sick and tired of doing the same thing over and over again, I’m wasting my time and money to try and sort problem out which was never created by me by your *********** STAFF.
I am going to SUE MTN for your incompetence, and also these references, and people I have spoken to and also these emails that I have wasted my time on just shows that how you guys deal with your customers.
I am going to social media I will scream as loud as I can on all social media networks until I get your attention.
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Nomathamsanqa K's updateReviewer Update
18 Aug 2021, 18:50 Writing this email has been so daunting, and this is because of the poor service from MTN and it’s consultants. I have been a victim of ***** because of your consultant’s incompetence. This all began when I received a notification from my Bank, advising that an amount of R3881.35 has gone off my account. When I checked the reference the debit showed MTN. I then went to an MTN outlet in Sandton City to find out what’s was going on. All the consultants were standing talking about their own things, while I was standing there with the security guard by the door. Finally someone decided to come assist and directed me to the consultant, When I got to her I explained everything and she did not even bother to check as to what was going on. I was just told to go to a police station and get an affidavit. On my way out a consultant another consultant was coming in and he saw that I was Irate so asked if I was assisted, I then told him my story and he then said I must take a sit and he’ll help me. He then took my ID and checked what was going on, He then advised that there’s an account which was opened in February for 2 phones and the amount debited in my account was the first debit order. I then asked him how that was possible and he said the ********* used my ID to open the account, he then showed me the id. This person had used an id book which had my details but her photo was on it. What baffled me is the fact that I’m using an ID CARD, I started using the ID CARD in 2016. How did MTN accept an ID book when the system should have showed that I already have an ID Card. After all MTN is a financial institution you were supposed to have requested for my ID Card He then said I must go to the police station get an affidavit, and come back to open a ***** case of which I did. I then went back on the same day with that affidavit, and I even opened a case at the police station. The case number from the police station is CAS573/3/2021 When I went back to open a ***** case they requested all the supporting documents and then the lady gave me a ***** reference number which was REQ***, She then advised that I’ll have feedback in the next 7 working days. I waited and 2 weeks later I called in and I was told ***** cases take 7-21 working days, so it’s still early for me to be calling in and that my case is still open. I then waited after a month I called in and was told that the case was logged incorrectly and that the ticket was closed and needs to be logged correctly. The consultant who advised this was Mfundo Mthethwa, he then said I must send the supporting documents to him and he’ll open the ***** case on his side and get back to me with a reference number. I sent everything to the next day and this was in May now because the other case was logged incorrectly. After sending him the documents he has never gotten back to me, I sent email to him following up, requesting for feedback or acknowledgement of my email but he never did till today. I since called in and every time I was told I need to wait for Mfundo, they’ll request him to call me back but he never did. I was finally sick and tired of the excuses I got every time I called in, I then requested to speak to Mfundo’s manager and the consultant put me hold and came back and advised that Mfundo’s manager was in a meeting but he’ll call me back and took my cellphone numbers. Even that manager never called me back. I called in again before I could even tell my story, I told the consultant that I’m so irate I don’t even want to explain anything I just want to speak to her manager. She put me on hold and when she came back, she gave me the manager’s email address and advised that I must send an email to her and she’ll assist me. I sent the email and that manager kept her word and did reply to my email her name is Emihle Nkosi, She then sent me a new case number which was ref SR # *** and she advised that I need to wait another 7-21 working days and I did. I then called in again to check if the case was done, Yet again another let DOWN. The consultant advised that there was a query closed but Emihle just attached my supporting documents and did not explained what was going on so the case was closed. I asked the consultant what needs to be done and she advised that they need open another case which will take 21 working days AGAIN, of which is totally unacceptable but what choice do I have because I’m now paying for your consultants incompetence. No cares because it’s not their name being tarnished. A new case was logged and I was given yet again another reference which is ***, I called in again a few days ago and was told the case has not been resolved yet because it’s not 21 days yet. My biggest problem is MTN has been busy debiting my account with ridiculous amounts of money that everytime I have had them bouncing in my account. All my life I have had a good credit rating, never in my life have I ever had an account which I did not pay. I have never in my life had a contract with MTN, I have never in my life app**** for a contract with you guys but all of a sudden I have 2 phone contracts. When a new contract is done you’re supposed to check everything from Id to Proof of residence and Payslips, how was Confirmation of employment done? The only contact I’ve had for over 10 years is Vodacom, Nothing Ever with MTN. How do you do all these checks? Why was I not contacted for this application, I mean this is a new contract. You’re supposed to check employment, and also check if the documents are legit. None of that was done and now I an the one who’s being punished for your consultant’s incompetence. I want this query dealt ASAP, because to be quiet honest your service is bad. No one has empathised with what I have been going through, and I was put from pillar to post. When this account was opened no one made contact with me to confirm if it was me who’s applying for the account but al of a sudden attorneys send me a message saying I must call them in regards to an MTN account. I want this sorted, and it better be done because I’m taking this to the highest authority. I think I’ve been patient enough. I have never in my life experienced such bad service from a service provider who I have never had an account with. I want this account removed in my name and my bureau. You an punish the person who opened this account but that person cannot be me because I have never opened this account. Go check your CCTV’s and find out what happened from the person who opened and gave those phones to a *********. I would also like to get an acknowledgement of this email because all I have ever gotten was disappointing and disgusting service from MTN. I have attached all email communication I’ve had from your staff. With that being said, I will await your response.
NK
Nomathamsanqa K's update18 Aug 2021, 18:50
Reviewer Update
Writing this email has been so daunting, and this is because of the poor service from MTN and it’s consultants. I have been a victim of ***** because of your consultant’s incompetence. This all began when I received a notification from my Bank, advising that an amount of R3881.35 has gone off my account. When I checked the reference the debit showed MTN. I then went to an MTN outlet in Sandton City to find out what’s was going on. All the consultants were standing talking about their own things, while I was standing there with the security guard by the door. Finally someone decided to come assist and directed me to the consultant, When I got to her I explained everything and she did not even bother to check as to what was going on. I was just told to go to a police station and get an affidavit. On my way out a consultant another consultant was coming in and he saw that I was Irate so asked if I was assisted, I then told him my story and he then said I must take a sit and he’ll help me. He then took my ID and checked what was going on, He then advised that there’s an account which was opened in February for 2 phones and the amount debited in my account was the first debit order. I then asked him how that was possible and he said the ********* used my ID to open the account, he then showed me the id. This person had used an id book which had my details but her photo was on it. What baffled me is the fact that I’m using an ID CARD, I started using the ID CARD in 2016. How did MTN accept an ID book when the system should have showed that I already have an ID Card. After all MTN is a financial institution you were supposed to have requested for my ID Card He then said I must go to the police station get an affidavit, and come back to open a ***** case of which I did. I then went back on the same day with that affidavit, and I even opened a case at the police station. The case number from the police station is CAS573/3/2021 When I went back to open a ***** case they requested all the supporting documents and then the lady gave me a ***** reference number which was REQ***, She then advised that I’ll have feedback in the next 7 working days. I waited and 2 weeks later I called in and I was told ***** cases take 7-21 working days, so it’s still early for me to be calling in and that my case is still open. I then waited after a month I called in and was told that the case was logged incorrectly and that the ticket was closed and needs to be logged correctly. The consultant who advised this was Mfundo Mthethwa, he then said I must send the supporting documents to him and he’ll open the ***** case on his side and get back to me with a reference number. I sent everything to the next day and this was in May now because the other case was logged incorrectly. After sending him the documents he has never gotten back to me, I sent email to him following up, requesting for feedback or acknowledgement of my email but he never did till today. I since called in and every time I was told I need to wait for Mfundo, they’ll request him to call me back but he never did. I was finally sick and tired of the excuses I got every time I called in, I then requested to speak to Mfundo’s manager and the consultant put me hold and came back and advised that Mfundo’s manager was in a meeting but he’ll call me back and took my cellphone numbers. Even that manager never called me back. I called in again before I could even tell my story, I told the consultant that I’m so irate I don’t even want to explain anything I just want to speak to her manager. She put me on hold and when she came back, she gave me the manager’s email address and advised that I must send an email to her and she’ll assist me. I sent the email and that manager kept her word and did reply to my email her name is Emihle Nkosi, She then sent me a new case number which was ref SR # *** and she advised that I need to wait another 7-21 working days and I did. I then called in again to check if the case was done, Yet again another let DOWN. The consultant advised that there was a query closed but Emihle just attached my supporting documents and did not explained what was going on so the case was closed. I asked the consultant what needs to be done and she advised that they need open another case which will take 21 working days AGAIN, of which is totally unacceptable but what choice do I have because I’m now paying for your consultants incompetence. No cares because it’s not their name being tarnished. A new case was logged and I was given yet again another reference which is ***, I called in again a few days ago and was told the case has not been resolved yet because it’s not 21 days yet. My biggest problem is MTN has been busy debiting my account with ridiculous amounts of money that everytime I have had them bouncing in my account. All my life I have had a good credit rating, never in my life have I ever had an account which I did not pay. I have never in my life had a contract with MTN, I have never in my life app**** for a contract with you guys but all of a sudden I have 2 phone contracts. When a new contract is done you’re supposed to check everything from Id to Proof of residence and Payslips, how was Confirmation of employment done? The only contact I’ve had for over 10 years is Vodacom, Nothing Ever with MTN. How do you do all these checks? Why was I not contacted for this application, I mean this is a new contract. You’re supposed to check employment, and also check if the documents are legit. None of that was done and now I an the one who’s being punished for your consultant’s incompetence. I want this query dealt ASAP, because to be quiet honest your service is bad. No one has empathised with what I have been going through, and I was put from pillar to post. When this account was opened no one made contact with me to confirm if it was me who’s applying for the account but al of a sudden attorneys send me a message saying I must call them in regards to an MTN account. I want this sorted, and it better be done because I’m taking this to the highest authority. I think I’ve been patient enough. I have never in my life experienced such bad service from a service provider who I have never had an account with. I want this account removed in my name and my bureau. You an punish the person who opened this account but that person cannot be me because I have never opened this account. Go check your CCTV’s and find out what happened from the person who opened and gave those phones to a *********. I would also like to get an acknowledgement of this email because all I have ever gotten was disappointing and disgusting service from MTN. I have attached all email communication I’ve had from your staff. With that being said, I will await your response.