POOR SERVICE AT COST TO CUSTOMER

07/01 REQUESTED MIGRATION TO PREPAID PER PHONE. INSTRUCTED TO EMAIL CUSTOMER CARE AND DID SO. EMAIL RED ON 07/01. 12/01 REQUESTED RESPONSE TO EMAIL. 14/01 REQUESTED RESPONSE AND RECEIVED AUTO RESPONSE - WAIT 3 WORKING DAYS. 15/01 INSTRUCTED TO EMAIL DOCS TO RETENTIONS. 16/01 RE SENT FORMS AND RECEIVED AUTO RESPONSE - 3 WORKING DAYS. 21/01 EMAILED STATING THAT I WAS OUT OF CONTRACT AND WOULDN'T PAY THE CONTRACT FEE. AUTO RESPONSE - 3 WORKING DAYS. 23/01 REQUEST RESPONSE - IT HAS BEEN DONE (NOT DONE) 27/01 NOTIFIED OF MIGRATION AND MIGRATION DONE. 29/01... REQUEST RELEVANT DOCUMENTS - AGAIN AND AFTER MIGRATION WAS DONE. HUH... EVER OCCUR TO ANYBODY THAT YOU WANT TO MIGRATE DUE TO FINANCIAL CONSTRAINTS AND THEY ARE PROLONGING THE PROCESS SO THAT THEY CAN GET ANOTHER MONTH OUT OF YOU?