GS
Gerda S
1 reviews | Active since Jun 2013
01 Nov 2018, 09:25
Poor service @ Billing Department - No Invoices available for money deducted of my account.
MTN is the worst when it comes to loading & sending invoices. I have 4 contracts with them, and every month I have a problem getting my invoices, yet they are quick to deduct the monies from my account. The invoices used to be loaded by the 17th of every month, lately they are never loaded, I have to phone and beg to get it. I have done an online request for an invoice for one of my contracts, and I have phoned the call centre. The person assisting me, said we need to try again on the 1st as then the new month start, but the invoice I need is for October. So I went onto the website this morning, still no invoice.
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Gerda S's updateReviewer Update
02 Nov 2018, 08:59Good Morning Jessica
I don't think apologies are good enough anymore, I have been struggling with MTN for some time now. I have four contracts with you and every month there is something with MTN. If it is not an invoice that is not loaded, then it is contract data that is not loaded on time.
All I need is an invoice for October, is that so difficult to supply????
GS
Gerda S's update02 Nov 2018, 08:59
Reviewer Update
Good Morning Jessica
I don't think apologies are good enough anymore, I have been struggling with MTN for some time now. I have four contracts with you and every month there is something with MTN. If it is not an invoice that is not loaded, then it is contract data that is not loaded on time.
All I need is an invoice for October, is that so difficult to supply????