LR
Lerato R
1 reviews | Active since Jan 2016
29 Feb 2016, 12:18
POOR SERVICE AS USUAL
last week monday i tried wiping my blackberry passport as it was slow , its another Monday still wiping ....i was in eyethu store on Saturday asking for advice and i was told to wait and see if the phone will wipe<br> this is like an 8k phone and am treated as if its a 1k phone , this is the second time Mtn is doing this on the same year<br> all i want now is a loan phone while am waiting for my poor phone ...this is irritating me and am not sure if i will upgrade anymore with the professional mtn<br> <br> if u decide to call back please do call my landline as this stupid phone its wiping ***
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Replies (1)
MTN South Africa's replyOfficial
01 Mar 2016, 10:02Hello Lerato aka Lavas,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this.
Please note the phone needs to be booked for repairs so that the technicians can wipe it and update the software as this is a device issue with a software not responding when trying to wipe it.
A loan phone may be requested, however this will depend on the availability of a loan phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this.
Please note the phone needs to be booked for repairs so that the technicians can wipe it and update the software as this is a device issue with a software not responding when trying to wipe it.
A loan phone may be requested, however this will depend on the availability of a loan phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2016, 10:02
Official
Hello Lerato aka Lavas,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this.
Please note the phone needs to be booked for repairs so that the technicians can wipe it and update the software as this is a device issue with a software not responding when trying to wipe it.
A loan phone may be requested, however this will depend on the availability of a loan phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this.
Please note the phone needs to be booked for repairs so that the technicians can wipe it and update the software as this is a device issue with a software not responding when trying to wipe it.
A loan phone may be requested, however this will depend on the availability of a loan phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Best regards,