Poor service, as expected

I upgraded my telephone contract online. as promised I was phoned to verify everything on the same day. Received a mail, stating that everything has been approved. It is now three days later, no communication from the provider is forthcoming. So I phoned them. After holding on and going through the numerous prompts, the phone is answered by a man with a poor attitude, who states that he cannot tell me when, I must phone the courier company. I phone them. after three days MTN has not sent them anything. <br> <br> I did not get a proper reference number. Had to supply my ID number three times to different people. And stil no joy. Have been their client for more than a decade. Just the latest incident in along line of episodes of poor or non-existent service.