1 reviews | Active since Jun 2016
Poor Service As Always
<p>I have an account with MTN and for the past few months I've had some finacnial difficulties and couldn't pay my account. I've been trying for over a month now to contact MTN Legal department and all the numbers given to me by the Call Centre/Customer Care (808) are not working. I want to make payment arrangements as I don't want to lose my number. Can someone from MTN please direct me to the right person or department? </p> <p>I even went to MTN Carlton Centre to make a payment but I was told that I cannot as my account is now with Legal. </p> <p>Where can I contact the legal department? I need to make payments so that my account can be up to date again. Can someone please assist. Please contact me via email or ********** </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********