1 reviews | Active since Aug 2018
Poor Service and Wrong Contract Package
I am getting increasingly frustrated with MTN South Africa. On Saturday morning 1 Dec at the Sandton City Shop (Shop Code 0372) took up a new contract for iPhone Xr and requested to port my number to Cell SA. Phone was approved immediately and was told port will be finalized in 24 hours. That was not done until I went again this morning to complain as I was not reachable the whole weekend. Now number is active on the network however I am given the wrong package as I topped it up. I just now 3 Dec around 20h30 I called the Service Centre for assistance and the lady who assisted was very arrogant and unprofessional and some point I could not hear her as I suspect I was on Loud speaker. She told me she could not assist I should go to the shop where contract was taken up to query issue there. Can MTN please call me to rectify situation as I can’t be beating traffic every morning to visit their stores due to their incompetence as this is now becoming costly, time wasting and very frustrating to say the least
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation my email address is : ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation my email address is : ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,