Poor Service and Wasted Time

I am extremely dissatisfied with MTN’s handling of device upgrades. When certain iPhone models are out of stock, I was simply advised to go to the iStore, without any warning that iStore charges extra for performing the upgrade on MTN’s behalf.

After committing to the process and starting the application, everything came to a standstill because of internal process issues between MTN and iStore. This left me walking out empty-handed, despite having invested time in what should have been a straightforward task.

The entire experience reflects poor planning, lack of clear communication, and disorganised internal processes that left me frustrated and inconvenienced. If MTN cannot stock their devices, they should at least ensure their partnerships and processes are seamless, or clearly communicate potential obstacles upfront to manage expectations.