Poor Service and Unprofessionism by MTN Insurance

<p>I have been using mtn contract fone from 2012 with different insurance companies. I have never experienced poor service until recently. On January this year I was due for an upgrade,I then decided to take two cellphones (for me and my wife) i was told that mtn now offers insurance for its customers. I then took insurance with mtn for both phones. The consultant explained to me all basic terms of insurance as usual and provided me with insurance covers for both handsets.</p> <p>Recently my wife's phone fell and got damaged , i tried to call mtn insurance. in our conversation the consultant told me that she can not assist me however she can forward me the claim template to be completed by the owner of the handset and forward it to the claims department. Upon the completion of the form we sent the form with all details as advised and as usual we received an acknowledgement email informing us that our query would be processed within the next 5 working days. Then we had to wait...wait and wait...we still are waaaaaitnggggg. I have tried and sent follow up emails but i never received any respond. </p> <p>I am so dissapointed in the service i have received from mtn in these regard. The worse part is that they dont even have the decency to respond to our emails but am still paying insurance for the 2 phones.</p>