poor service and unprofessional conduct I have experienced with MTN

On 31 January 2025, I noticed an attempt by MTN to debit R4,999 from my bank account, as reflected on my banking app. This unauthorized transaction resulted in bank charges. Despite having already paid for February, my account has now been suspended by MTN. On the 31st of December 2024 I made a payment of R500 which I was told is for the month of February 2025, the 1st of February came and still o have no internet connection. I’ve called MTN several times and I’m still not getting any response. I’ve been sent from pillar to post. This level of service is highly unprofessional and unacceptable. I am extremely frustrated that MTN has debited my account without authorization and has failed to provide the necessary service in return. It is clear that customer service has been severely lacking, and my concerns have not been adequately addressed.