Poor Service and Unprofessional Conduct

I am extremely disappointed with the service I received today. I have been trying to resolve a data issue for almost two hours without success. While I can forgive the consultant for their lack of knowledge, I cannot overlook the rude and unprofessional behavior of the team leader, Sivuyile, whom I spoke to at ***.

Not only did he fail to assist me effectively, but the tone of his voice was dismissive and unhelpful. As a team leader, he should set the standard for excellent customer service, yet his conduct was the opposite. I have voice recordings of the call as proof and request that disciplinary action be taken.

My data continues to disappear, and instead of resolving the issue, I was simply told to wait 24 hours. This is unacceptable, and I expect both an apology from Sivuyile and a proper resolution to my data problem.

I trust MTN will treat this matter with the seriousness it deserves.

Kind regards, Xolani Zikhali ***