POOR SERVICE AND UNFRIENDLY STAFF MEMBERS WITH NO NAME TAGS

I visited the MTN branch in Westonaria several times and was repeatedly met with unfriendly staff who displayed a bad attitude and showed no interest in assisting customers. I was eventually helped by Manaka Bella, whose name I obtained through the call centre. In the process of cancelling the contract, she showed no interest in helping me and even referred me to the branch where I initially opened the contract—despite it being an hour away from where I stay. She also cancelled the wrong contract number, and to make matters worse, none of the staff members were wearing name tags, making it difficult to identify who was assisting customers.