Poor service and unexplainable billing

Just upgraded my contract 3 months ago and after checking my bank statement i noticed that i am paying different amounts. The agreement was to pay R185pm for my handset and now it something else, last month they deducted R319.11 and this month again they deducted R200.02 and also im not getting the package on the contract. I wrote 2 queries using online facility asking about my contract and they were ignored, i tried calling customer care and the line just hang after waiting for flipping hours holding.<br> <br> The same handset that i'm paying so much its R89pm @ telkom. I regret for renewing my contract and i got years with mtn and i am getting poor service. I guess MTN its equipped with bunch of *********** employees and reporting structure, nobody wants to take responsibility that y my queries are still marked as \OPEN"without any feedback. MTN you guys if that how you make money by robbing customers"