Poor service and *****ulent activity by MTN Cellular

I have never experienced such poor service from any cell phone supplier. It all started when *****ulant transactions took place on my account on 1 September 2025. I saw on my bank staement a debit order went of to the sum of R12 00.00. The normal debit order is about R600.00p/m. I emediatly opened up a case at my local police ( ENO 02/09/2025). I then went in to my local MTN shop which is 30km away from me. Shaheem Ismail assisted me and formalised and submitted the ***** case to the powers to be. (RITM ***). Weeks later and I still and no feed back. I went in again to talk to him. he phoned and confirmed that there were ***** committed on my account and I should see a credit on my statement. I request that I need a credit to my BANK ACCOUNT and not only to my Mtn account. I have submitted proof of my bank account to him and I had a statement send to him verifying that the debit order went off. He did submit these documents Long story short , I phone them on a weekly basis and every time the operator tels me a different story as to why the credit is not passed on to my account. last time on the 23rd of Oct ref BO *** I was told and I quote from the email I received "Y'ello Mr Johannes Christian Jordaan We are currently busy attending to your query. Please share the proof of payment for the amount in question. Case number: BO*** Case SubType: Refund Kind Regards CXO Back Office Akhona Mntambo Ref:MSG***_lpcxg41tFniwqcASw6"

No details as to where I should send the document ! Today I was told I submitted the documents to the wrong mail address

I would really like to see this problem of poor service which is the result of *********** personal to be elevated. I have spend almost 1 and a half hour on the phone trying to sort this problem out. This will be the second month now that I have to dip into my overdraft of my credit card because of a poor cash flow system on my side. Rgards JC jordaan