MR
Matt R
1 reviews | Active since Jan 2018
09 Jan 2018, 08:01
Poor service and turn around time
Complaint escalated to MTN call centre 02 Jan 2017. Supporting docs sent 03 Jan 2017. USD created 03 Jan 2017 Dear Customer, Your query has been escalated with reference number 1- ********** 5855. Thank you for using MTN. Have a Yello day.
Billing query billed incorrectly for device matter initially logged with MTN Mimosa Mall 28 Dec 2016 and to date the issue is still not resolved.
How difficult can it be to resolve this matter. Shouldnt be rectify the device charge called promo service fee and refund me accordingly?
It should only take one call. Please turn this terrible experience around.
Very dissatisfied customer.
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Replies (2)MR
Matt R's updateReviewer Update
09 Jan 2018, 08:0202 Jan 2018 and 03 Jan 2018 not 2017
MR
Matt R's update09 Jan 2018, 08:02
Reviewer Update
02 Jan 2018 and 03 Jan 2018 not 2017
MR
Matt R's updateReviewer Update
18 Jan 2018, 12:02Still no feedback on my Hello peter complaint. Whats happening MTN??? No turnaround times to adhere to???
MR
Matt R's update18 Jan 2018, 12:02
Reviewer Update
Still no feedback on my Hello peter complaint. Whats happening MTN??? No turnaround times to adhere to???