ZP
Zjak P
1 reviews | Active since Jul 2013
13 Aug 2015, 16:37
Poor service and terrible waiting times
I have ordered a phone which I want to upgrade to 2 months ago. Up to date I have followed up several times and twice they received the phone I ordered but booked it out to another customer. This waiting period and service is unacceptable and I am also not getting any feedback on any of my follow ups, complaints or requests.
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Replies (1)
MTN South Africa's replyOfficial
01 Sept 2015, 11:03Hello Zjak,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Our records indicate this matter as been attended and resolved on the 17-08-2015.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Our records indicate this matter as been attended and resolved on the 17-08-2015.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
MTN South Africa's reply01 Sept 2015, 11:03
Official
Hello Zjak,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Our records indicate this matter as been attended and resolved on the 17-08-2015.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Our records indicate this matter as been attended and resolved on the 17-08-2015.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***