Poor service and taking money without permission!

<p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;">The following was sent through 4 different email addresses of mtn to get a response but no success.</span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;">To whom it may concern,</span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;"> </span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;">I have requested for my contract of 073 <a href="tel: ********** "> ********** </a> to be cancelled on the 12</span>^{<span style="color: #383838;">th</span>}<span style="color: #383838;">September 2016, reference number # <a href="tel: ********** 87"> ********** 87</a>, I have told the lady that I would not be using the number anymore. On the 2</span>^{<span style="color: #383838;">nd</span>}<span style="color: #383838;"> December 2016, the amount of R145.00 was debited off my account reference MTN SP A ********** . I have not instructed anyone to migrate this number to prepaid and I have not received a statement for this amount either.</span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;"> </span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;">I have phoned customer care numerous times on the 2</span>^{<span style="color: #383838;">nd</span>}<span style="color: #383838;"> of December 2016, as well as this morning 5</span>^{<span style="color: #383838;">th</span>}<span style="color: #383838;"> December 2016, with regards to my problem, as well as visiting one of you stores on the 3</span>^{<span style="color: #383838;">rd</span>}<span style="color: #383838;"> December 2016, with no success. I have asked the gentleman this morning, 5</span>^{<span style="color: #383838;">th</span>}<span style="color: #383838;"> December 2016, if someone can contact me because he instructed me to phone back in 2 – 72hours which is unfair as the problem lies on your side, and he said unfortunately not. This is totally unacceptable!!</span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;"> </span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;"> </span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;">One of the many consultants that I have dealt with told me that there was airtime and data put on to that sim card which the R <a href="tel:145.00">145.00</a> was calculated for and debited off my account. I have not asked for this and I want my account to be credited. It has been 2 months since I have cancelled my contract and you have no permission to debit my account.</span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;"> </span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;"> </span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="font-family: Cambria, serif;"><span style="color: #383838;">Please can someone contact me?????</span></span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="color: black; font-family: Cambria, serif;"> </span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="color: black; font-family: Cambria, serif;">If this matter is not resolved by close of business today, I will post it on<a id="LPlnk486810" href="http://www.hellopeter.com/" target="_BLANK"><span style="color: #b24b45;">www.hellopeter.com</span></a> and also report it to the relevant ombudsman ********** well as lcasa.</span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; orphans: 2; widows: 2;"><span style="color: black; font-family: Cambria, serif;"> </span></p>