KD
K D
1 reviews | Active since Jan 2014
01 Dec 2015, 13:52
Poor service and support
I did a sim swop and got the R99 Sim card which gives you 200mb for 12 months,its being 2 weeks and still no data allocated, being into shop 4 times now and still nothing.<br> <br> Logged a complaint with customer service and got reply a week later to go into shop for help.<br> I tried to call 173 but it says i have used up my allocation amount to call customer care plz try again next month?What that all about???<br> <br> I got the sim to test out coverage i'm considering changing 2 contracts from existing provider to MTN, guess all providers are not great... issues everywhere?
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MTN South Africa's replyOfficial
01 Dec 2015, 14:21Hello kdewing,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that escalation has been sent to our Pre-paid department to assist with the Data bundle request and to resolve dispute with data bundles for the above mentioned number.
Please use below reference number for follow-up.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that escalation has been sent to our Pre-paid department to assist with the Data bundle request and to resolve dispute with data bundles for the above mentioned number.
Please use below reference number for follow-up.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
REQ:***
MTN South Africa's reply01 Dec 2015, 14:21
Official
Hello kdewing,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that escalation has been sent to our Pre-paid department to assist with the Data bundle request and to resolve dispute with data bundles for the above mentioned number.
Please use below reference number for follow-up.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that escalation has been sent to our Pre-paid department to assist with the Data bundle request and to resolve dispute with data bundles for the above mentioned number.
Please use below reference number for follow-up.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
REQ:***