Poor service and Reimbur*****t

did an upgrade in Feb 2015. 3 weeks later experienced problems with the hand set. tried to have same collected and sent for a warranty check, with absolutely no joy.<br> eventually in May it went in for the warranty check. after making several calls and sending e-mails, I was advised that the device will be replaced.<br> been battling for the past 8 weeks to have same delivered. when I phone, you are put from one person to another, dept to dept, no one bothers to assist. every time I quote the warranty replacement number, REQ no. then you are asked for a RMA number. what pathetic service.<br> I have been paying for a device since February, yet still using my old device. do I get a reimbur*****t for 6 months?<br> awaiting reimbur*****t for incorrect debit since January 2015.