Poor service and refund issue with MTN router purchase

I am extremely disappointed with the service I received from MTN regarding my recent purchase of a router. Despite being charged R529 on March 25th, I did not receive the device until two weeks later, after numerous calls to both MTN and DSV deliveries. The initial delay was attributed to the Easter holidays, but this did not excuse the subsequent lack of communication and inefficient service.

After canceling my order, I received the router two days later, which I promptly returned to the MTN store in Fourways. I was instructed to contact MTN and provide the item number to facilitate my refund. However, despite following these instructions, I have yet to receive my refund.

I have tried to contact MTN multiple times, but my efforts have been met with silence. I am frustrated, disgusted, and doubtful that I will receive my refund anytime soon.

I urge others to be cautious when dealing with MTN and to expect poor service and a lack of accountability.

MTN, please resolve this issue and refund my money! #MTN #PoorService #RefundIssue"