Poor service and product knowledge MTN

I had awful service at MTN Tygervalley on Wednesday 01 Apr<br> I called in at 13:00 to secure an ipad Air2 and Iphone6.<br> I was told that the stock was there and ready to collect.<br> I got to Tygervalley around 18:20 and waited for about 30 min to be served.<br> Then I got Gerald, who did not look interested.<br> I asked for the ipad Air2 64GB @R569 and Iphone6 @R499.<br> He informed me that the store does not have any ipad air 2 in stock.<br> After looking at a few ipad airs, I asked them to check the code, Adrian, the person who secured the items originally, informed me that the ipads im looking at are actually are ipad air 2. <br> So i said i would take the original package i wanted. Gerald then told me the I can take a 500mb package @R499, a bit cheaper and I agreed. <br> He then put all the necessary on the system and then when it came to signing the ipad package processed at R549. <br> After a lot of back and forth he admitted it was his mistake and I told him I would rather have the 1Gb package. He then reversed it, and told me i need to come in tomorrow and my son was waiting at home for the ipad. <br> I then lost it as and this was 3rd time i asked to talk to a manager. I walked out without upgrading my devices.