1 reviews | Active since Oct 2012
Poor service and poor attitude from Store manager
I took my phone in to MTN Mall at Carnival as it had a cracked screen. The store sent it to the MTN Technical centre. We took the phone in on the 9th of May 2015 (Saturday) and they said they will send it away and let us know (they also didn't tell us about any fees that needed to be paid should we not accept the quote, but that is our fault, we shouldn't have trusted MTN and should have read the documents carefully).<br> <br> The following Monday MTN phoned and said they need the battery and the charger as well (Why didnt they ask for this initially?)<br> <br> On Monday the 18th of May 2015, i received a message telling us about the repair and that it would cost R1,199. I then rep**** and said yes.<br> <br> Then on the 28th of MAy 2015 i received another message (the same one that i received on the 18th of MAy 2015).<br> <br> It has been a month already and we still have not heard anything? When i phoned MTN -Mall at Carnival today (08th of June 2015) i spoke to a lady by the name of Lindiwe Hute and she was not very compassionate at all - quite rude actually.She said that she is the manager (I have the voice recording if required)<br> <br> I then told her that i want the phone back and i am not willing to pay any fees
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The Carnival Mall store for urgent attention.
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The Carnival Mall store for urgent attention.