LR
LUFUNO R

1 reviews | Active since Oct 2011

29 Jan 2016, 12:23

POOR SERVICE AND PATHETIC CUSTOMER SERVICE

I HAVE NEVER BEEN SO UPSET AND LIVID IN THIS LIFE TIME , WHEN THEY DEBIT YOUR ACCOUNT ITS ALL SMILE BUT THE SUPPORT AFTER IS PAHETIC AND USELLESS ... HAVE HAD A CONTRACT WITH THEM SINCE MAY 2015 NOTE 4 , MY SCREEN IS DAMAGED FIRST THEY LIE AND SAY I MUST PAY 2088.00 WHO DOESNT KNOW THAT SAMSUNG IS DOING SCREEN CHANGED UNDER WARRATY UNDER HDH , THEN I REJECT THE QOUTE BECAUSE I SAID THAT POOR SERVICE I WILL SEND IT STRAIGHT TO SAMSUNG .. NOW THE LITTLE RASCAL SAY NO THEY CAN REPAIR MY PHINE BUT I MUST PAY R1928 FOR A MOTHER BOARD TO BE CHANGED .. DO I LOOK LIKE IM RETURN STUPID ON MY FACE .. JUST BECAUSE I CANT AND REFUSE TO PAY R2088 U THINK I WILL PAY 1928 . I ACTUALLY FEEL SAD CAUSE I WOULDNT ADVISE ANYTONE ELSE TO BUY VIA mtn BUT GO Vodacom .<br> <br> IM NOW BEING TOLD THAT MY PHONE SPEAKER IS NOT WORKING WHEN I TOOK MY PHONE IN EVERYTHING WAS WORKING AND NOW JUST BECAUSE THEY THINK IM STUPID THEY WANNA GET MORE MONEY FROM ME .<br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Feb 2016, 15:36
Official
Hello LUFUNOSR,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Apologies once more for the lapse in service. Kindly be advised that when a handset is booked for repairs it is assessed and you will be advised of the damage and the amount that will be charged. Please contact our HVRC centre on the number *** for further assistance.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,
Zukiswa
REQ:***