rB
rebecca B
1 reviews | Active since Apr 2018
29 Jan 2019, 17:19
Poor service and overcharging their customers
i have recently renewed my contract with MTN and I wish I had cancelled my contract immediately. my payments of the phone were R399 now all of a sudden i have to pay a R1 000 for services that i am not even aware of.
the kiosk shops are always offline and the agents on the phones are always rude - no customer service at all.
the agent behind the telephone always give a wrong information so that you can get off the phone.. WHY is MTN still operating now again ????
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MTN South Africa's replyOfficial
30 Jan 2019, 11:51Good day Rebecca
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to better understand your matter, but there was no answer. Kindly note you had two lines on your contract, and totals payable were based on the two lines. You currently have one line as you migrated the other number to prepaid, and your invoice is no longer over a R1000.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to better understand your matter, but there was no answer. Kindly note you had two lines on your contract, and totals payable were based on the two lines. You currently have one line as you migrated the other number to prepaid, and your invoice is no longer over a R1000.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply30 Jan 2019, 11:51
Official
Good day Rebecca
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to better understand your matter, but there was no answer. Kindly note you had two lines on your contract, and totals payable were based on the two lines. You currently have one line as you migrated the other number to prepaid, and your invoice is no longer over a R1000.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to better understand your matter, but there was no answer. Kindly note you had two lines on your contract, and totals payable were based on the two lines. You currently have one line as you migrated the other number to prepaid, and your invoice is no longer over a R1000.
Warm regards,Mazwi ZumaComplaints Analyst