POOR SERVICE AND NON RESPOCE BY MTN

I m very disappointed with the service I got from your call centre today. The only email address I can find was the ***** department, no info, no support email addresses I called 083 135 the woman who answered gave me such a stupid answer to my issue . She said thatshe does not lisen to call recording I should call another number ***. I asked her to transfer me she she no she cant. I then called *** and another woman answered and I told her about my challenge than in the middle of the conversation without any notice, she transferred me to someone else. That third woman said I have to start from the beginning to explain my issue than I ended the call. I than decided to write this email so than I don’t get to be sent from pillar to post. My issue is as follows” Last year roughly August 2025 I got a call from MTN sales lady abount a nice package of two Samsung phones for R426approximatly. I agree to the deal and the phones were deliverd and my kids were very happy. Until I looked at what I am being charged. From inception my bill has never been R426+/- . I request that you pull the recordings from the sales team. Listen to it and also forward the same recording to me. Check what if what I am charged is in line with the agreed amount. Should the findings be favourable to me my account be credited accordingly and the necessary adjustments be done. Hoping that MTN will call before I take this matter further