Poor service and non-customer friendly staff and systems from mtn

After more than 3 decades of exclusively using mtn, I was finally encouraged by poor service and complicated self derive systems to move to vodacom. I had recently topped up my momo wallet and was struggling to use it to purchase data. A few calls were made and eventually, I was told to go to an mtn store for further assistance. I simply popped into pep store, bought myself a prepaid vodacom sim, bought airtime and through that, data. No complications. Now, I'm waiting for my contract to expire and will move to vodacom.