BVDW
Bianca Van Der Walt

1 reviews | Active since May 2012

09 Apr 2016, 08:34

Poor service and no stock for new Iphone contract

I app**** for a new contract with MTN (R889 64GB iphone 6s- rose gold) on 30 March 2016.<br> I cancelled my Vodacom contract, and was told it would take 2-48hours for the MTN application process and that I would get my new phone and start with my contract on Thurs 31 March. On Thursday my nr was on Prepaid and I was ready to transfer to MTN. Blessing said there was no 64GB Iphone 6s available, and that he would source one for me to receive Fri 1 Apr.<br> <br> It is 11 days later, and I am highly unsatisfied with service received:<br> - I have to phone every time to follow up whether they can get a phone for me<br> - Blessing is making promises, but there has still not been a phone available<br> - I am inconveniently on prepaid, waiting for my MTN contract to start, and after many phonecalls (I had to make), I am only promised a second choice of colour (space grey) on Wednesday 13 April 2016.<br> <br> This is unacceptable. If the staff told me it would take so long to get a phone, I would keep my contract with Vodacom until the iphone is available.<br> <br> I cannot believe that there is no iphones 64GB (Rose Gold / Silver) available for a new contract? Poor service even before starting my contract with MTN!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Apr 2016, 14:01
Official
Hello biancavanderwalt,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an escalation has been sent to Blessing to assist and complete request. A call back will be done on Monday o advise when delivery will be done. Please mail the below address if there has been no feedback.

Address: ***

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.