Poor service and no resolution

Still awaiting feedback and resolution on my previously logged complaint:<br> <br> 24th Sep: <br> I've recently tried to raise an issue with my MTN contract with the provide, firstly by phone and then via their support site. The problem that I have is that although the MTN systems reflect that I have SMS available in a loyalty bundle, my airtime is being consumed before these SMS bundle(s) are depleted. When I called, the agent couldn't understand what the problem was and then asked me to prove that this was happening. One would expect that the support agent would have more insight and information at their disposal that the end user, but apparently not. After that, I logged a query on the MTN support site. I've had little success with these in the past as the agents responding to these are obviously only incentivised to close them, and not address customer satisfaction. Once again, my query was closed - with an answer that nothing to do with the context of my query.<br> <br> Note: Loyalty SMSs were not depleted even after depleting all my normal SMS bundles, including messages to MTN phones. <br>