JG
Jaco G
1 reviews | Active since Jan 2015
25 Jun 2015, 12:04
Poor service and no repsonse
After complaining some weeks ago a lady with the name of Omisha Kingdom called me and assured me that they will assist and also sort my billing problem out for me.<br> <br> After several e-mails from my side to follow these promises up I have had no response from her or MTN. Again I am amazed by the lack of interest from a company like MTN. Cannot wait for my contract to finish. I intend not to do any business with a useless company like MTN ever again. I will also advertise this to everybody I know. <br> <br> I wonder how much money does MTN \*****"from consumers on a monthly basis?"""
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Replies (1)
MTN South Africa's replyOfficial
01 Jul 2015, 13:34Hello Jacovg,
We are truly sorry for the inconvenience caused and for the delayed response.
Kindly note the cell-phone number and the ID number provided does bring up an account registered in your name.
We've now contacted Omisha in order to obtain the email correspondence for us to try and resolve the matter as soon as possible.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
Kindly note the cell-phone number and the ID number provided does bring up an account registered in your name.
We've now contacted Omisha in order to obtain the email correspondence for us to try and resolve the matter as soon as possible.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply01 Jul 2015, 13:34
Official
Hello Jacovg,
We are truly sorry for the inconvenience caused and for the delayed response.
Kindly note the cell-phone number and the ID number provided does bring up an account registered in your name.
We've now contacted Omisha in order to obtain the email correspondence for us to try and resolve the matter as soon as possible.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
Kindly note the cell-phone number and the ID number provided does bring up an account registered in your name.
We've now contacted Omisha in order to obtain the email correspondence for us to try and resolve the matter as soon as possible.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***