KP
Kobus P
1 reviews | Active since Aug 2015
22 Aug 2015, 10:59
Poor Service and No Feedback
My Number is ***<br> Account has been paid up in full in June already. Account is still blocked and no one is giving me any feedback as to when the number will be opened again for use.<br> <br> I call MTN and I get transfered from one useless person to another.<br> <br> I just want my number unblocked and opened thats all.<br> <br> Can someone please please please help to get this sorted.<br> <br> Everytime I call someone else helps but not helps. Says Legal needs to be contacted but still no assistance.
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MTN South Africa's replyOfficial
16 Sept 2015, 07:30Hello kpi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please be advised that our legal department has been contacted and a reactivation request is sent. I have also sent you an email on the mentioned *** address I will await your response.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please be advised that our legal department has been contacted and a reactivation request is sent. I have also sent you an email on the mentioned *** address I will await your response.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
MTN South Africa's reply16 Sept 2015, 07:30
Official
Hello kpi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please be advised that our legal department has been contacted and a reactivation request is sent. I have also sent you an email on the mentioned *** address I will await your response.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please be advised that our legal department has been contacted and a reactivation request is sent. I have also sent you an email on the mentioned *** address I will await your response.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***