DM
Doreen M
1 reviews | Active since Oct 2013
17 Aug 2015, 08:11
Poor service and no feedback
I have requested statement for my MTN 3G account in May 2015 , i have even lodged a hello peter complaint with no success . Why are we paying for such a poor service if the staff will just ignore our request . When i was with Nashua Mobile i used to get my statement and tax invoice on a monthly basis but since we migrated to MTN i dont know how to rate your service
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MTN South Africa's replyOfficial
08 Sept 2015, 15:40Hello ktaelomaphanga,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have tried to call you no availability.
The email address we have on the account: ***
The account is on email function. We do pick up the statements has been sent to you. We have resend the statements from May to September to email address above.
Kind Regards,
Alice van der Merwe
***
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have tried to call you no availability.
The email address we have on the account: ***
The account is on email function. We do pick up the statements has been sent to you. We have resend the statements from May to September to email address above.
Kind Regards,
Alice van der Merwe
***
***
MTN South Africa's reply08 Sept 2015, 15:40
Official
Hello ktaelomaphanga,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have tried to call you no availability.
The email address we have on the account: ***
The account is on email function. We do pick up the statements has been sent to you. We have resend the statements from May to September to email address above.
Kind Regards,
Alice van der Merwe
***
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have tried to call you no availability.
The email address we have on the account: ***
The account is on email function. We do pick up the statements has been sent to you. We have resend the statements from May to September to email address above.
Kind Regards,
Alice van der Merwe
***
***