Poor service and no feedback

I booked my phone in for repairs about 4 weeks ago and a courier company collected the phone, as per procedure. <br> I received and e-mail stating the excess for the insurance repair was R150,00, which I paid into the bank account provided and used my mobile number as the payment reference as told.<br> I then received another e-mail letting me know the payment was allocated to my contract account number, and that I must send an e-mail to allow the payment to be transferred to the insurance company, which I did.<br> Two and a half weeks later I have received no feedback on the progress of the repair, if it has been completed, or a possible delivery date of the repaired unit.<br> I sent an e-mail on Monday 06 July, which has not been rep**** to.<br> I have tried to call the 808 number to get feedback and I was given *** to phone.<br> I call the number and get told the office hours are 8am - 5pm and then the call is disconnected.<br> I have spent 3 hours trying to get feedback, but I am told of the strike and the difficulty getting information from the repair centre.<br> Instead of e-mails with promotional items, send customers apologies for the delay and an expected time to resolve the issue