Poor Service and No Feedback
I took a Samsung S6 Edge from MTN The Glen on the 10th of April 2016 on a contract. A week later the cell phone just went off and could not switch on even when plugged on the charger. I returned the phone to MTN and I was told to wait a week to receive Feedback. After making plenty of calls and this morning am told that the cell phone is working and nothing was wrong with it. I am frustrated with the time wasted as I spent this entire time without a phone, was not getting any feedback and have lost out on the data not used which expires. Please assist in making sure MTN steps up on their customer service skills.
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MTN South Africa's replyOfficial
16 May 2016, 12:19Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply16 May 2016, 12:19
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***