EB
Elouise B

1 reviews | Active since Dec 2014

25 Nov 2015, 09:39

Poor service and NO customer care whatsoever!!!!!!

I am only writing another report now after Mtn responded on the 12th as I needed to cool off before I answer. Mtn thinks that I am an absolute idiot. They don't read my report carefully and copy and paste an email that was send previously to this report. Take this to your legal department - BREACH OF CONTRACT on your side means my contract is NUL & VOID. Thus I will not be paying the cancellation fee for the 2 small contracts. I have also paid today for the account in full for the last time. This month end (December) I will only pay my daughters' account and if you suspend her account due to the R39 x 2 for the small contract that have not been paid I will sue you. I have already contacted my attorney. You think that if you ignore a problem it will go away, well sorry I will not go away. I don't have handsets already from the 2nd of November as this was mentioned numerous times as it was returned but you ignore this completely. You can't get your billing right, nor cancellations and it doesn't take 2-5 days to sort queries. I think you must stopping telling clients this as you are lying to all of us. I will not keep on contacting Mtn, it is time you do your work.

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Nov 2015, 08:17
Official
Hello elouise41,

We sincerely apologize for any inconvenience caused as a result of this and assure you that.

Kindly note that the matter has been escalated to the Retentions department for the cancellation request to be processed.

Regards
Nompumelelo
REQ:***